National Director of Operations

• Ability to Understand Profit and Loss Reports
• Experience with Food Purchasing, Storing, Sanitation, and Inventory Practices and Procedures
• Experience with LBW Purchasing, Storing, Sanitation, and Inventory Practices and Procedures
• Experience with developing and implementing successful training policies and procedures.
• Knowledge of Restaurant Safety and Sanitation
• ServSafe Certification
• Experience with Labor Cost Control and Labor Scheduling
• Experience with Inventory Control Procedures
• Basic labor laws and human resources practices
• Proficient Math Skills
• Outstanding skills in leadership, interpersonal communication, and staff development
• Proven track record in managing a budget and cost controls to optimize profits and ensure success.
• Must be able to read, analyze, and interpret business records and statistical reports.
• Excellent communication skills both written and verbal.
• Exceptional organizational skills to manage an operation with many moving parts.
• Proficient at Microsoft Excel
• Proficient at Microsoft Word
• Has a sense of urgency, thrives in a fast-paced environment and has a guest focus mentality.
• Ability to drive sales and guest service initiatives by motivating team members.
• Strong track record of training and developing Managers from within.
• Experience in Front of House operations while promoting superior service and guest hospitality.
• Experience in personnel management including hiring, supervision, evaluation, succession planning, and terminations.
• Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems.
• Able to identify opportunity areas and create plans for action.
• Ability to work calmly and effectively under pressure.
• Self-motivated, organized, and ability to problem solve.
• Minimum of 5 years successful results as a General Manager of a high-volume restaurant.
• Minimum 3 years successful results as a Director of Operations or Operations Manager of 4 or more locations.

• Report to CEO and assist with operations nationally
• Take a hands-on management approach with all team members and restaurants to drive the vision, brand and direction of our Company. Corporate and Franchised restaurants.
• Be accountable for all functional areas within Corporate Stores including full P&L, FOH/BOH Operations, Sales, Accounting and Human Resources
• Hire great talent for your locations
• Coach, train and support restaurant managers and team members on the service model, menu execution, systems and program implementation
• Uphold standards, goals and strategies
• Focus on problem solving and process improvement by leveraging restaurant management in each location
• Motivate and recognize restaurant managers and their teams for their accomplishments

Management Supervision

• Oversee all General Managers daily duties and ensure company standards, policies, and procedures are being met. Step in- where needed to cut costs or fill in for Managers.
• Ensure all Manager daily checklists and deadlines are being met.
• Show leadership through hard work, loyalty, dedication, and honesty both to The Halal Shack and our team.
• Earn and maintain the respect of both Managers and team members through hard work, honesty, and strong leadership.
• Lead the process of all disciplinary action of General Managers, Managers, and Kitchen Managers.
• Support and oversee the recruitment, hiring, evaluation, development, and termination of all General Managers, Kitchen Managers, Managers, and supervisors.
• Facilitate an environment of motivation through consistent rewards, appreciation, and acknowledgement of the Front of House and Back of House Managers and team members when they have performed a good job and met or exceeded performance goals.
• Act as a mentor for new Managers and develop their talents for the greater benefit of them, our guests, and The Halal Shack.
• Act as a business partner for experienced Managers to further develop their talents for the greater benefit of them, our guests, and The Halal Shack.
• Lead performance evaluations, succession planning, and goal development efforts for all management team members.
• Creating a positive work culture for all team members.